General Contractual Terms and Conditions

These general contractual terms and conditions govern the distance selling relationship between Aqui Hablas, hereinafter referred to as the company, and the user or client, pursuant to the legal provisions on electronic commerce, telephone contracting and data protection.


  • 1. Capacity to enter into contracts.

    The user declares that he/she is an adult, over 18 years old, and to has the legal capacity to take out under contract the services offered by the company, under these General Terms and Conditions and Particular Conditions if any. The user is the only person responsible for the veracity and accuracy of the data furnished to the company during the reservation process.

  • 2. Information about our product

  • In our website aquihablas.com, the client has had access to the detailed information as regards our method of teaching Spanish and all the activities compromising same . As a whole, said innformation constitutes the product sold by the company, which is called experience. The described activities are for illustrative purposes only. The activities which finally define the reserved experience shall depend on organisational and climatological issues and availability.

  • 3. Price

    The shown prices are per person and include the legally applicable taxes.

    Our prices include the concepts contained at the experience file, even though the activities will be specified during the reservation process.

  • 4. Promotions and discounts

    Promotions are advertised with the requirements to be complied by the client and the benefits or applicable discounts. Failure to compy with these obligations shall entail the waiver of the promotion and accordingly the benefits or applicable discounts.

  • 5. Availability

    6. Reservation

    The reservation process begins when the client selects the experience on a particular programmed date and accepts a possible promotion. The client should complete the form available on our website to book the reservation and proceed to the payment of the reservation amount specified in the file of the selected experience. The reservation amount to be paid has to be multiplied by the number of persons. The reservation(s) is not considered as booked until the payment is made and the company has been notified of that fact.

  • 7. Scope of the reservation.

    Once the payment of the reservation is made, the client shall receive via email the booking confirmation and the following information: start and finish date, details of the experience content, accommodation, board and lodging, the applicable price, special commercial terms and conditions, amount already paid as reservation and amount and deadline for payment of the remaining price. The client should reply to this email, by filling out the required data which are essential for the proper organisation of the experience and the maintenance of the contracutal relationship with the company.

  • 8. Contracting

    The taking out of the reserved experience contract shall be executed by sending (via email) the payment confirmation of the stipulated total amount, once payment has been made by the client prior to be stipulated deadline and this fact has been likwise notified to the company. The maximum deadline stipulated for payment of the total amount of the experience is 10 days prior to the commencement of the experience.

  • 9. Refund, change and cancellation warranty

    The client may change the booked experience and/or the selected start date, postpone or withdraw the reservation at no cost up to 15 days before the start date. This fact must be notified via email at: hola@aquihablas.com. The company undertakes to reimburse the amounts paid by the client up to that moment, deducting the bank expenses incurred as a result of the reimbursement.

  • 10. Changes or cancellation

    The company may make the necessary changes both in the experience content, the experience development, the start dates, and even proceeed to cancel the experience due to organisational issues or otherwise, due to not reaching the minimum number of reservations to make the experience viable. In all these circumstances, the company shall notify the client of the situation via email, advising as regards the changes or cancellation concerning the reserved or contracted experience and offering the client the option of reimbursement of all the amounts paid to the company. Changes or cancellation of the reserved or contracted experience, shall not entitle the client to seek any compensation or penalties whatsoever from the company.

  • 11. Complaints, inquiries and claims.

    As regards any suggestions, inquiries, complaints or claims that are wished to be made, the client shall contact the company via email at: hola@aquihablas.com

  • 12. Legislation, arbitration and courts.

    The applicable law herein is Spanish legislation and courts having jurisdiction in matters between the company and the client shall be those of the registered office of the company. Client and company are under the obligation to be subject to arbitration, pursuant to the jurisdiction of the registered office of the company, prior to resorting to the intervention of judges and the courts of ordinary justice.



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